Subscription Terms

5. Subscription Terms

Our Products and Services may be offered on a subscription basis ("Subscription"). The terms "Plan", or "Membership" may be used interchangeably with "Subscription" in these Terms and Conditions or in the Company’s commercial or marketing materials.

Depending on a Product or Service we may offer you a 7 day, 4 week, 12 week, 6-month, 1-year Subscriptions or another time-based Subscription as presented in any subscription offer you may see on our Website.

Promotional prices. We may offer promotional or discounted prices. Unless explicitly stated otherwise in the subscription offer, a promotional price applies only to the initial subscription period. Any renewal will be charged at the standard non-promotional rate and may have a different term.

Taxes. Subscription fee may not include applicable local taxes (such as VAT or sales tax), which, if applicable, will be communicated to you on the payment screen before you pay for your Subscription. The user agrees to pay all applicable taxes.

Subscription renewal. Unless you cancel your Subscription before your next renewal date, it will automatically renew.

In most cases, your Subscription will renew for the same duration as the original purchase, based on the applicable standard rate at the time of renewal.

However, your initial Subscription may automatically renew for a longer-term Subscription if this is clearly stated in the original subscription offer. Any such renewal terms, including duration and pricing, will be disclosed to you before your initial purchase.

The renewal charge is processed on your renewal date (the day your current Subscription period ends).

If a renewal payment fails (for example, due to an expired payment method, insufficient funds, or a temporary technical issue), we may retry the charge within a reasonable period. Your Subscription may remain active during this time, and any unpaid renewal periods may continue to accrue. We may continue attempting to charge the outstanding amounts for as long as the Subscription remains active and not canceled. Once a valid payment method is restored or updated, we may charge you either (i) for each missed Subscription period separately, or (ii) a single cumulative amount covering all unpaid renewal periods.

By keeping your Subscription active and not canceling it in accordance with the cancellation terms provided herein, you acknowledge that you remain responsible for any accrued renewal charges, even if you do not actively use the Services during that time. This is without prejudice to your rights under applicable consumer protection laws.

Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period. To cancel your subscription simply contact our support team at [email protected].

If you purchase Subscription via Website (by using any web link associated with the domain https://incomio.me/) the payment will be charged to your credit/debit card or payment account through third-party payment processing service providers such as Stripe, or other providers we may engage. Please note that your financial or banking data will be processed by these providers, and we will not have access to it.

By purchasing Subscription via Website you fully agree and authorize our payment processing service provider to store your name, surname, card expiry date and PAN number and to initiate transactions on your behalf and/or to process transactions initiated by you, including but not limited to, Subscription fee and Subscription renewal fees.

Chargebacks. If you believe a charge was made in error or you are unhappy with a purchase, please contact our support team at [email protected] before disputing the charge with your bank or card issuer — most billing issues can be resolved faster this way. We respond to refund requests within 14 days. Initiating a chargeback that you know to be unfounded or fraudulent may result in the termination of your account and Subscription, and we may contest such chargebacks by providing relevant transaction records to our payment processor. Nothing in this paragraph limits your statutory rights, including your right to dispute unauthorized transactions with your bank or card issuer.

Canceling your Subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period. To avoid being charged for the next subscription period, cancel your Subscription before your next renewal date.

When you cancel a Subscription you’ll still be able to use your Subscription for the time you’ve already paid. For example, if you buy a one-year Subscription on January 1 for $59.99 and decide to cancel your Subscription on July 1:

• You’ll have access to the Subscription until December 31.
• You won’t be charged another yearly Subscription of $59.99 the following January 1.

We may provide you some Services for a one-time fee (e.g., paid guides or other services not included in the Subscription). You will be charged a price indicated on the payment screen for a chosen Service for a one-time fee.

Subscription fees or one-time fees you have paid are non-refundable and non-exchangeable, unless otherwise is stated herein or as required by applicable law.

Taxes paid (such as VAT or sales tax) are not refundable.

30-Day Money-Back Guarantee terms (Website purchases only). If you are not satisfied with your initial Subscription purchased via Website, you may be eligible for a refund under our 30-day money-back guarantee provided that you actively engaged with the course but did not find it useful. This guarantee applies only to the first purchase of a Subscription and is subject to all of the following conditions:

• you contact us within 30 days after your initial Subscription purchase;
• you have completed at least 7 days of the course within the first 30 days after the initial Subscription purchase;
• you provide evidence of your usage of the course — specifically, the AI project or work you produced by following the program, and/or screenshots of the lessons or activities you completed. If you do not provide such evidence of usage, your refund request is not eligible.

Once we confirm that all these requirements are satisfied, we will send you the confirmation and process the refund. Please note that requests not meeting the listed criteria may be denied, unless otherwise required by applicable law.

To the maximum extent permitted by applicable laws, we may change Subscription fees at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on the Website and/or by sending you an email notification, or in other ways. If you do not agree to changes, you can cancel the applicable Subscription prior to the change going into effect.

5A. Right of Withdrawal (EU/EEA Consumers)

If you are a consumer in the European Union or the European Economic Area, you have a statutory right to withdraw from a contract concluded at a distance within 14 days of the day the contract is concluded (that is, the day you complete your purchase), without giving any reason (Article 9 of Directive 2011/83/EU). If you withdraw, we will refund all payments received from you without undue delay and no later than 14 days from the day we are informed of your decision to withdraw, using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of such a refund.

Digital content. Where your purchase includes digital content that is not supplied on a tangible medium (for example, immediate access to course materials on the Website), you lose the right of withdrawal once the delivery of that digital content has begun, if at checkout you expressly requested immediate access and acknowledged that you thereby lose your right of withdrawal (Article 16(m) of Directive 2011/83/EU).

Services that begin immediately. Where your purchase includes a service — such as the preparation of your personalized plan described in Section 6, which commences immediately upon payment — and at checkout you expressly requested that we begin performing that service during the withdrawal period (Article 8(8) of Directive 2011/83/EU), you may still withdraw within the 14-day period. In that case, you must pay us an amount which is in proportion to what has been performed until you have communicated your withdrawal to us, in comparison with the full coverage of the contract (Article 14(3) of Directive 2011/83/EU); in practice, we deduct a proportionate amount for the work already performed and refund you the remainder. Separately, once the service has been fully performed, you lose the right of withdrawal if the performance began with your prior express consent and with your acknowledgment that you would lose the right of withdrawal once the contract had been fully performed by us (Article 16(a) of Directive 2011/83/EU).

How to withdraw. To exercise the right of withdrawal, inform us of your decision by an unambiguous statement — an email to [email protected] is sufficient. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the 14-day withdrawal period has expired.

Model withdrawal form

Relationship to our 30-Day Money-Back Guarantee. The 30-Day Money-Back Guarantee described in Section 5 is a voluntary contractual guarantee offered by us. It applies in addition to — and never instead of, or as a limitation on — your statutory rights, including the right of withdrawal described in this Section 5A.