Refund Policy
30-Day Money-Back Guarantee terms (Website purchases only). If you are not satisfied with your initial Subscription purchased via Website, you may be eligible for a refund under our 30-day money-back guarantee provided that you actively engaged with the course but did not find it useful. This guarantee applies only to the first purchase of a Subscription and is subject to all of the following conditions:
- you contact us within 30 days after your initial Subscription purchase;
- you have completed at least 7 days of the course within the first 30 days after the initial Subscription purchase;
- you provide evidence of your usage of the course — specifically, the AI project or work you produced by following the program, and/or screenshots of the lessons or activities you completed. If you do not provide such evidence of usage, your refund request is not eligible.
Once we confirm that all these requirements are satisfied, we will send you the confirmation and process the refund. Please note that requests not meeting the listed criteria may be denied, unless otherwise required by applicable law.
5A. Right of Withdrawal (EU/EEA Consumers)
If you are a consumer in the European Union or the European Economic Area, you have a statutory right to withdraw from a contract concluded at a distance within 14 days of the day the contract is concluded (that is, the day you complete your purchase), without giving any reason (Article 9 of Directive 2011/83/EU). If you withdraw, we will refund all payments received from you without undue delay and no later than 14 days from the day we are informed of your decision to withdraw, using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of such a refund.
Digital content. Where your purchase includes digital content that is not supplied on a tangible medium (for example, immediate access to course materials on the Website), you lose the right of withdrawal once the delivery of that digital content has begun, if at checkout you expressly requested immediate access and acknowledged that you thereby lose your right of withdrawal (Article 16(m) of Directive 2011/83/EU).
Services that begin immediately. Where your purchase includes a service — such as the preparation of your personalized plan described in Section 6, which commences immediately upon payment — and at checkout you expressly requested that we begin performing that service during the withdrawal period (Article 8(8) of Directive 2011/83/EU), you may still withdraw within the 14-day period. In that case, you must pay us an amount which is in proportion to what has been performed until you have communicated your withdrawal to us, in comparison with the full coverage of the contract (Article 14(3) of Directive 2011/83/EU); in practice, we deduct a proportionate amount for the work already performed and refund you the remainder. Separately, once the service has been fully performed, you lose the right of withdrawal if the performance began with your prior express consent and with your acknowledgment that you would lose the right of withdrawal once the contract had been fully performed by us (Article 16(a) of Directive 2011/83/EU).
How to withdraw. To exercise the right of withdrawal, inform us of your decision by an unambiguous statement — an email to [email protected] is sufficient. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the 14-day withdrawal period has expired.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To Wellness Path, UAB, Fridricho Gedkanto g. 13, LT-14188 Vilnius, Lithuania, e-mail: [email protected]:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.
Relationship to our 30-Day Money-Back Guarantee. The 30-Day Money-Back Guarantee described in Section 5 is a voluntary contractual guarantee offered by us. It applies in addition to — and never instead of, or as a limitation on — your statutory rights, including the right of withdrawal described in this Section 5A.